Refund policy
š Return & Refund Policy
Last updated: [insert date]
Thank you for shopping with SmartKneeRelief!
We want you to be fully satisfied with your purchase. If you are not happy with your order, you may return it under the following conditions:
Right of Withdrawal / Returns
You have the right to return your order within 15 days after receiving it, without providing any reason.
To be eligible for a return, the item must:
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Be unused and in the same condition as received
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Be in its original packaging
To initiate a return, please contact us at support@smartkneerelief.com with your order number and reason for return.
We will provide you with the return address and further instructions.
Return Shipping Costs
Customers are responsible for the cost of return shipping unless:
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The item arrived damaged,
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The wrong item was sent, or
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The product was defective on arrival.
In those cases, we will cover the return costs or offer a replacement free of charge.
Refunds
Once your return is received and inspected, we will notify you by email.
If approved, a refund will be processed to your original payment method within 5ā10 business days.
Please note that shipping fees (if any) are non-refundable.
Non-returnable Items
The following items cannot be returned:
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Personalized or customized products
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Items damaged through normal wear and tear
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Products not purchased directly from our website
Contact Information
If you have any questions about our Return & Refund Policy, please contact us:
š§ support@smartkneerelief.com
š www.smartkneerelief.com